Q: Do you accept insurance? 

A: The recovery residence portion of our program is private pay only, but our clinical component is currently accepting insurance from most carriers.

Q: What do I need to bring?

A: Clients should come with a reasonable amount of weather-appropriate clothing, any electronic devices needed, and some personal care items (personal towel, toothpaste, deodorant, etc). Balance House does provide clean bed linens for each client, but if you have a preference or special need, you should plan on providing those for yourself. Remember that there will be multiple clients in each unit, so please be wise in how many clothes and personal items you bring. There is storage available, but the best practice is to bring what is seasonal and only what you know you’ll use and wear.

Q: What does a day in the life of a BH client look like?

A: Because we are such an individualized program, it really depends. We have clients in different stages of life with different interests and abilities. Some clients are working full-time, some part-time. Some clients are in college and others already have a degree. Because of this, and the fact that each clients co-writes their program, much variance exists...but the group remains highly cohesive.

Q: Can I bring my pet? 

A: Due to the varied preferences and allergies of our clients, pets are not allowed. Believe us, this is a sad thing for us as we are pet lovers.

Q: Does Balance House provide food?

A: Because of our licensure and our efforts to serve our clients best, and because we strive to keep our costs down for the families we work with, we do not offer food service. Offering food would also go against the underlying philosophy of our program—that men and women can and should be self-reliant and responsible, which can partly be achieved by learning to grocery shop, prepare meals, and clean up after oneself.

Q: Can I have my car?

A: All clients are eligible to have their own car, but Balance House typically restricts use for a few weeks so we can get to know our clients and for parking reasons. We do offer transportation for obligations, plus many other residents have their cars, so there are never issues with clients getting where they need to go (and almost never issues with getting clients many places they want to go such as local 12 Step meetings, the gym, grocery stores, coffee shops, parks, malls, etc). There are some rare exceptions for those who have too many set obligations for our staff to facilitate.

Q: Do you have curfews?

A: Yes, Balance House enforces a curfew but the time for each client’s curfew is earned individually. Program adherence and other factors contribute to how late a curfew is. 

Q: Can I have friends or other visitors over?

A: Visitors and family are welcome during certain hours of the week. Our locations promote a safe and private environment, so although we certainly think family time is a good thing, we encourage families and friends to spend time with clients offsite and in the community.

Q: Can I have my cell phone and laptop?

A: Yes, please bring them if you have them. Each unit has a phone and a house computer, but convenient online access is very important when looking for work or in school, and having a cell phone is important for obvious reasons—we need to get a hold of our clients and vice versa at all times.